The discovery call becomes the opportunity
With the answers the client gave on the form already on it, and the owner already assigned.
Appointments · Services
From a link in your email signature, your website, or a WhatsApp reply. They see real availability, pick a slot, answer the two questions you ask, and it is done.
From a link in your email signature, your website, or a WhatsApp reply. They see real availability, pick a slot, answer the two questions you ask, and it is done.
What gets booked, who hosts it and what the form asks are yours to set.
The survey, the walkthrough, the support call: each with its own length, host, questions and availability.
Read from the host's calendar and from Planning, so a slot is never offered on a site visit or a day off.
The next available technician, or the account owner: your rule.
The two things you need before the meeting, on the booking, on the record.
From the confirmation, without a call, and the calendar follows.
A meeting link created for a remote call; an address and a route for a visit.
What adapts: what is booked (a visit, a call, a slot with a named person), who hosts it (round-robin or one person), what the form asks, where availability comes from, and what the booking becomes.
The booking is a walkthrough with the next available advisor, 45 minutes, on site, with two questions (what are you furnishing, when do you need it), and it becomes an opportunity in CRM with the answers on it.
The booking is a session with a named practitioner, 30 or 60 minutes, remote or in person, with an intake form and a cancellation rule, and it becomes an appointment on the client's record with the notes from the session.
A booking is the first record of something. Here is what it turns into.
With the answers the client gave on the form already on it, and the owner already assigned.
The site survey's booking, its notes and its photos are on the quote that follows.
A call booked from a ticket is on the ticket, and closing one closes the other.
The host's real availability, including site visits and leave.
The discovery call becomes the opportunity
With the answers the client gave on the form already on it, and the owner already assigned.
Every booking this week, by host: who is meeting whom, what for, where, and which ones were rescheduled. The no-show rate for the month in the corner.
The client picks a slot
Availability includes site visits and leave
Reminders in your words
The host sees the client's record
The booking becomes an opportunity or a quote
Time to live
| What you need | Email back and forth | A booking tool | A suite module | Enobase |
|---|---|---|---|---|
| The client picks a slot | No | Yes | Yes | Yes |
| Availability includes site visits and leave | No | Calendar only | Calendar only | Yes, from Planning and Time Off |
| Reminders in your words | Manual | Yes | Yes | Yes, email, SMS, WhatsApp |
| The host sees the client's record | No | No | Partly | Yes, project, tickets, quotes |
| The booking becomes an opportunity or a quote | Copied | Via a connector | Sometimes | Yes, with the form's answers |
| Time to live | Now | A day | Weeks | A day |
Yes. On its own it is booking pages, calendar sync and reminders. Connect Planning and the availability includes site visits and leave; connect CRM and a discovery call becomes an opportunity.
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