Privacy Policy

Last updated: 10/30/2025

1. Introduction

Enobase ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform. We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian data protection laws.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, company details, billing information
  • User Content: Data, documents, and information you input into the platform
  • Communications: Messages, support requests, and feedback you send to us

2.2 Automatically Collected Information

  • Usage Data: Features used, actions taken, time and frequency of use
  • Device Information: IP address, browser type, operating system
  • Analytics and Monitoring: We use analytics tools (including PostHog) to monitor platform performance, user behavior, and technical issues
  • Cookies and Tracking: We use cookies and similar technologies to improve your experience (see our Cookie Policy)

3. How We Use Your Information

We use your information to:

  • Provide Services: Deliver, maintain, and improve our platform
  • Process Transactions: Handle billing and payments
  • Communications: Send service updates, security alerts, and support messages
  • Security: Detect, prevent, and address technical issues and security threats
  • Debugging and Monitoring: Identify and resolve technical issues, monitor platform performance, and ensure service quality
  • Analytics: Analyze usage patterns to enhance features and user experience
  • Compliance: Meet legal obligations and enforce our Terms of Service
  • Product Improvement: Analyze usage patterns to enhance features and user experience

We process your data based on:

  • Contractual necessity (to provide our services)
  • Legitimate interests (to improve and secure our services)
  • Legal obligations (to comply with applicable laws)
  • Your consent (where required)

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

  • Service Providers: Third-party vendors who assist in operating our platform, including:
    • Hosting and infrastructure providers
    • Payment processors
    • Analytics and monitoring tools (e.g., PostHog)
    • Customer support systems
  • Internal Team: Our employees and contractors may access your data for legitimate purposes such as debugging, customer support, and service improvement. All team members are bound by confidentiality obligations.
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you authorize us to share specific information

5. Data Storage and Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your data:

  • Encryption in transit (TLS/SSL) and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection

5.2 Data Location

Your data is stored on secure servers located in the European Union. If data is transferred outside the EU, we ensure adequate safeguards are in place in compliance with GDPR.

5.3 Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your data within 90 days, unless retention is required by law.

6. Your Rights (GDPR)

Under GDPR and Belgian data protection law, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we process your data
  • Portability: Export your data in a structured, machine-readable format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at privacy@enobase.com. We will respond within one month.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze platform usage and performance
  • Provide personalized features

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

8. Third-Party Services

Our platform may integrate with third-party services. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

10. Relationship to Other Agreements

This Privacy Policy represents our baseline privacy practices. If you have entered into a separate data processing agreement with us (such as for enterprise customers), the terms of that agreement shall take precedence over this Policy to the extent of any conflict.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Your continued use after changes constitutes acceptance of the updated Policy.

12. Data Protection Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Belgian Data Protection Authority.

13. Contact Us

For questions, concerns, or to exercise your data protection rights, contact us at:

Email: privacy@enobase.com
Data Protection Officer: legal@enobase.com