• About us
Log inDemo

Customer Conversations

Keep customer messages, calls and follow-up connected to the business record they concern.

Shared Customer Inbox

Assign incoming customer conversations and keep responsibility visible across channels.

Discuss your process

Calls

Keep call context, notes and follow-up associated with the customer.

Discuss your process

Where the call came from

The inbox says which conversations have an owner and which are still waiting, across every channel.

Leave the next person a clear next step.

Atelier Nord needs an inspection. The call note keeps the access question, follow-up date and responsible person together.

And the reply the record can already write

The assistant reads the order and the thread, proposes the wording and the next activity, and the owner sends it.

Calls

Keep call context, notes and follow-up associated with the customer.

Discuss your process

WhatsApp

Camille asks about delivery. Mathilde can keep the exchange and its order reference together while checking the slot.

Discuss your process

Live Chat

Carry website enquiries into a customer conversation with a clear next step.

Discuss your process

What the visitor typed

The enquiry keeps its own wording, and the fields read from it stay proposed until someone confirms them.

Live Chat

Carry website enquiries into a customer conversation with a clear next step.

And the next step it carries

A website enquiry leaves with a named action and an owner, not with a promise to come back to it.

Live Chat

Carry website enquiries into a customer conversation with a clear next step.

Discuss your process

Different work. The same connected foundation.

Two illustrative configurations to review with your team.

Discuss your process

A retailer answers a delivery question

CON-2026-0142: Camille asks about order CMD-2026-0142 on WhatsApp. Mathilde owns the reply and follows the delivery date.

A service team qualifies an enquiry

CON-2026-0143: Karim receives an inspection enquiry. The call note records the site-access question and the next callback.

Questions about Customer Conversations

Keep customer messages, calls and follow-up connected to the business record they concern.

CRMManage the commercial relationship from first contact to qualified opportunity.ExploreQuotesTurn a customer request into a clear offer with agreed quantities, prices and terms.ExploreOrdersCoordinate confirmed customer commitments through changes and fulfilment.Explore

See Enobase on your operation.

30 minutes, your real events on screen. We'll show you exactly where Enobase saves your team time, no slides.

Have a quick chat
Solutions
  • Finance
  • Quotes
  • E-Invoicing
  • HR & Payroll
Industries
  • Catering
  • Construction Company
  • Private Equity
  • All industries
Platform
  • Data Model
  • Knowledge & Collaboration
  • AI & Workflows
  • Analytics
  • Integrations
Company
  • About us
  • Hiring policy
  • Press & Brand
  • Download
  • Privacy
  • Terms
  • Subprocessors

© 2025 Enobase, Inc. All rights reserved.

  • LinkedIn
  • X
  • GitHub
marketing/widget-contract-library
widget: marketing/widget-contract-library family: widget kind: record frame: sticker subject: Shared Customer Inbox move: Highlight the decision and its supporting source record neighbour: marketing/widget-contract-library content: Assign incoming customer conversations and keep responsibility visible across channels.; illustrative scope, not verified production behavior props: Named record, owner, source reference and review outcome not: An assertion of automated behavior or product availability static: yes
Open asset editor
marketing/widget-customer-inbox
widget: marketing/widget-customer-inbox family: widget kind: queue subject: the shared inbox the call was picked up from note: Registry queue widget customer-inbox, unchanged content, moved out of the full-screen slot into a tile. content: {"title": "Customer inbox", "scope": "Assigned conversations", "ownerLabel": "Assigned to", "conversations": [{"id": "CON-2026-0142", "customer": "Camille", "channel": "WhatsApp", "subject": "Delivery date for order CMD-2026-0142", "owner": "Mathilde Renard"}, {"id": "CON-2026-0143", "customer": "Atelier Nord", "channel": "Live chat", "subject": "Inspection enquiry for the showroom", "owner": "Karim Haddad"}]}
Open asset editor
marketing/widget-customer-call
widget: marketing/widget-customer-call family: widget kind: record subject: a call note with the open question, the follow-up date and the responsible person note: Registry record widget customer-call, unchanged content. content: {"title": "Inspection enquiry", "reference": "CON-2026-0143", "customer": "Atelier Nord", "when": "17 September · 10:30", "noteLabel": "Call note", "note": "The customer needs an inspection at the showroom. Confirm site access before proposing a visit.", "followUpLabel": "Next action", "followUp": "Call to confirm site access", "dueLabel": "18 September · 09:00", "ownerLabel": "Assigned to", "owner": "Karim Haddad"}
Open asset editor
marketing/widget-sourced-reply
widget: marketing/widget-sourced-reply family: widget kind: ai subject: a reply drafted from the order and the thread, with the records it was read from note: Registry AI widget sourced-reply, propped with this page's delivery question. content: {"title": "The reply, drafted from the thread", "reference": "CON-2026-0142", "recipient": "Atelier Nord", "draftLabel": "Draft", "bodyLabel": "Proposed reply", "draft": "The order ships on 18 September, two parcels, tracking BE-0091-4472. I will confirm the slot with the carrier this afternoon.", "sourcesLabel": "Read from", "sources": [{"id": "order", "label": "CMD-2026-0142"}, {"id": "delivery", "label": "EXP-2026-0311"}, {"id": "thread", "label": "WhatsApp thread, 17 September"}], "activityLabel": "Proposed next activity", "activity": "Confirm the delivery slot with the carrier, today", "reviewLabel": "Owner review required. This example sends nothing.", "editLabel": "Edit", "sendLabel": "Send example", "readyLabel": "Reply checked against the order", "note": "Nothing leaves without the person who owns the conversation.", "result": "Illustrative draft"}
Open asset editor
marketing/screen-record-discussion
widget: marketing/screen-record-discussion family: screen kind: screen subject: the customer exchange on the record it is about, with the supporting order and the assigned next step note: Registry screen screen-record-discussion, propped with this page's CON-2026-0142. content: {"workspace": "Atelier", "page": "Conversations", "navigation": [{"label": "Conversations", "emoji": "💬"}, {"label": "Orders", "emoji": "📦"}], "title": "Delivery date for order CMD-2026-0142", "reference": "CON-2026-0142", "context": "Atelier Nord", "sourceLabel": "The record the answer comes from", "sourceReference": "CMD-2026-0142", "nextLabel": "Assigned next step", "nextOwner": "Mathilde Renard", "nextAction": "Confirm the delivery slot and answer here.", "scope": "Illustrative discussion. The exchange and its order reference stay on one record.", "comments": [{"id": "1", "author": "Camille Laurent", "text": "Can you confirm the delivery date for my order?"}, {"id": "2", "author": "Mathilde Renard", "text": "I am checking the delivery slot and will confirm it here."}]}
Open asset editor
marketing/widget-enquiry-intake
widget: marketing/widget-enquiry-intake family: widget kind: record subject: the website enquiry with the fields read from it still marked as proposed note: Registry record widget enquiry-intake, propped with this page's showroom enquiry. content: {"title": "The website enquiry, as a record", "sender": "Camille Laurent · Atelier Nord", "subject": "Could we arrange an inspection of the showroom?", "fragments": [{"id": "1", "text": "Could we arrange an ", "highlight": false}, {"id": "2", "text": "inspection", "highlight": true}, {"id": "3", "text": " of the ", "highlight": false}, {"id": "4", "text": "showroom", "highlight": true}, {"id": "5", "text": "? Access has to be arranged with the site contact.", "highlight": false}], "fields": [{"id": "subject", "label": "Subject", "value": "Showroom inspection"}, {"id": "customer", "label": "Customer", "value": "Atelier Nord"}, {"id": "question", "label": "Open question", "value": "Who arranges site access?"}], "actionLabel": "Create the conversation", "result": "Proposed conversation CON-2026-0143", "note": "Illustrative chat wording. Confirm the access contact with the customer."}
Open asset editor
marketing/widget-customer-conversation
widget: marketing/widget-customer-conversation family: widget kind: log subject: the exchange itself, with who said what and when note: Registry log widget customer-conversation, unchanged content, moved out of the full-screen slot into a tile. content: {"title": "Atelier Nord", "channel": "Live chat", "reference": "CON-2026-0143", "messages": [{"id": "question", "sender": "Site contact", "time": "10:18", "text": "Could we arrange an inspection of the showroom?", "direction": "incoming"}, {"id": "reply", "sender": "Karim", "time": "10:20", "text": "Which date would suit you, and who can arrange site access?", "direction": "outgoing"}], "ownerLabel": "Assigned to", "owner": "Karim Haddad", "relatedLabel": "Enquiry", "relatedRecord": "Showroom inspection"}
Open asset editor
marketing/widget-record-actions
widget: marketing/widget-record-actions family: widget kind: record subject: the named next action the enquiry leaves with note: Registry record widget record-actions, propped with this page's enquiry. content: {"title": "And the next step it carries", "reference": "CON-2026-0143", "description": "Atelier Nord · enquiry from the website", "initialActionId": "call", "actions": [{"id": "call", "label": "Call to confirm site access", "description": "Karim Haddad, tomorrow 09:00", "result": "The callback is an activity on the conversation."}, {"id": "visit", "label": "Plan the inspection", "description": "Once access is confirmed", "result": "The visit is planned from the same record."}, {"id": "quote", "label": "Prepare a quote", "description": "If the inspection leads to work", "result": "The quote keeps the conversation as its source."}], "note": "Interactive illustration. No records are created."}
Open asset editor
marketing/widget-contract-library
widget: marketing/widget-contract-library family: widget kind: record frame: sticker subject: A retailer answers a delivery question move: Highlight the decision and its supporting source record neighbour: marketing/widget-contract-library content: CON-2026-0142: Camille asks about order CMD-2026-0142 on WhatsApp. Mathilde owns the reply and follows the delivery date.; illustrative scope, not verified production behavior props: Named record, owner, source reference and review outcome not: An assertion of automated behavior or product availability static: yes
Open asset editor
marketing/widget-contract-library
widget: marketing/widget-contract-library family: widget kind: record frame: sticker subject: A service team qualifies an enquiry move: Highlight the decision and its supporting source record neighbour: marketing/widget-contract-library content: CON-2026-0143: Karim receives a website enquiry about an inspection. The conversation names the site, requested date and next call.; illustrative scope, not verified production behavior props: Named record, owner, source reference and review outcome not: An assertion of automated behavior or product availability static: yes
Open asset editor

© 2026 Enobase, Inc. All rights reserved.

Log in
All systems normal