How do members participate?

Members can ask questions, reply to discussions, and vote on useful contributions. An accepted answer helps readers identify the solution, while profiles keep a record of each member’s participation.

Can useful answers become documentation?

Yes. Keep the discussion as context and prepare a knowledge article from the answer. You can use a workflow to organize the review and publication steps.

Can I adapt the community to my organization?

Yes. Adapt discussion categories, member information, and links to your business records. Set access for the audience you want to include in each space.

Community

Give your community a place to ask, answer, and share

A shared space for questions and answers

Customers, partners or members can discuss topics, ask questions and reply in your community spaces. Votes highlight useful contributions. An accepted answer identifies the solution so the next reader does not have to search through the whole discussion.

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Help members find and recognize useful answers

Replies, accepted solutions and votes stay with the original question. Participants can receive updates, and earlier answers remain available for similar questions.

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Notify members when a question is answered

Keep participants informed when someone replies or an answer is accepted.

Find answers in existing discussions

Search community answers and related knowledge articles to resolve a question.

Response times

The first reply has a date and author, making response time visible.

Helpful contributions

Use member votes to identify useful questions and answers within a discussion.

Connect community knowledge to your business

Member profiles bring their contributions together. An accepted answer can become a knowledge article linked to a product or project, making the information useful beyond its original discussion.

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Member profiles and contributions

Member profiles bring together company details, questions, answers and participation history.

Turn an answer into a knowledge article

Use a workflow to prepare and publish an article from an accepted answer.

Keep the solution easy to find

Publish practical instructions as a knowledge article linked to the relevant product.

Apply shared knowledge to a project

Check relevant equipment details before using a community solution on site.

Give staff the customer context

Find the member’s related projects, support tickets, and invoices when helping them.

Build useful knowledge from community discussions

Keep questions and answers together, and use resolved discussions to prepare articles others can find.

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How teams share knowledge with their community

Make useful answers available to the next person with the same question.

“Our installers often ask the same compatibility questions. An accepted answer stays with the product discussion, and we can turn the useful instructions into an article for everyone.”

Technical support lead

Controls manufacturer

“I can see who asked a question and which projects or tickets our team has with them. That context helps us give a useful answer instead of starting from scratch.”

Community manager

Equipment supplier

Build a useful shared knowledge base through discussion

Keep questions, answers, and member contributions organized for your community.

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Questions and answers

Community spaces can serve customers, partners, product users or members of an organization. Discussion topics can reflect the questions and interests of that audience.

Explore a community space for your customers or members

In a 30-minute demo, follow a question through replies, an accepted answer, and a reusable knowledge article.

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Community

Give your community a place to ask, answer, and share

A shared space for questions and answers

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Does the DX-200 controller take a 24 V supply?

Léa FontaineAtelier Nord3 Sep, 09:40

We are wiring three DX-200s into a showroom ceiling and the only spare rail in the panel is 24 V DC. The datasheet gives the range as 12–24 V, but the installation sheet only draws the 12 V case. Is 24 V fine on the same terminals, and does the fuse rating change with it?

14 votes

Accepted answer

Nicolas BruelStaff3 Sep, 11:05

12 to 24 V DC on the terminals marked V+ and V−, fuse at 2 A. The range is the same on every DX-200 shipped since revision C, so your 24 V rail is fine as it stands and the fuse does not change with the supply.

9 votes

2 answers

Nicolas Bruelansweredaccepted, shown above3 Sep, 11:05

Tom VasseurStaff3 Sep, 14:20

Read the revision stamped on the back plate before you wire anything. Revision C and later take the full range. The revision B boards we shipped through 2023 are 12 V only, and a 24 V rail will not leave one of those working.

3 votes

Léa Fontaine3 Sep, 15:02
All three of ours are revision D, so we are clear. Thank you both.
Tom Vasseur3 Sep, 15:20
Good. If a revision B does turn up on the site, there is a trade-in against it until the end of the year.

Help members find and recognize useful answers

Replies, accepted solutions and votes stay with the original question. Participants can receive updates, and earlier answers remain available for similar questions.

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