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Shipping

Follow shipments, delivery issues and customer returns

Shipments and returns linked to the original order

Each shipment records what leaves the warehouse, its carrier and expected delivery date. Shipment updates and returns stay with the original order. Operations and support share the history when a customer asks what happened or what comes next.

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Follow goods beyond the warehouse

Carrier handovers and delivery stages show the journey after dispatch. Returned items have an inspection result and an agreed outcome, such as a replacement or credit.

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Carrier handovers

Record which goods leave with the carrier and when the handover happens.

Delivery progress

Recorded shipment stages show progress from dispatch to arrival at the customer.

Returned goods inspection

Record the returned item’s condition before deciding whether to restock, repair or reject it.

Return resolution

Link the return to its agreed outcome, such as replacement or credit.

Coordinate pickups and resolve exceptions

Collection times and delivery deadlines put the day’s shipments in context. Returned quantities show what is still missing, and assigned follow-ups clarify who should resolve an exception.

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Carrier pickup schedule

Coordinate planned collections across your docks and prepare goods for each pickup.

Returned quantities

Expected and received quantities show which returned items are still missing.

Customer follow-up

Assign someone to contact the customer when a shipment needs clarification or action.

Delivery deadlines

Check the promised delivery date alongside the current shipment status and outstanding work.

Item traceability

Connect shipped or returned items to their lot and related operational history.

See how to follow your shipments and returns

Explore a delivery and a customer return using your carrier and warehouse process.

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How teams use it

Examples of how this can fit into daily work.

“When a customer asks about a delayed parcel, we can find the order, shipment and last update together. The person answering has the context to explain the next step.”

CL
Customer service lead
Online retailer

“For a returned component, we keep the original lot and the inspection result. That helps us decide on a replacement and investigate whether other deliveries could be affected.”

QM
Quality manager
Component manufacturer
Connected information
Keep the details and follow-up work in the same workspace.
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SuppliersKeep supplier contacts, agreements, quotations and qualification documents together.ExplorePurchasingManage purchase requests, supplier orders, receipts and payment terms.ExploreInventoryTrack stock quantities, locations, reservations and availability.Explore

Questions and answers

You can record shipment information and updates directly. Automatic tracking, labels or carrier bookings depend on the integration available for your carrier.

See how to follow your shipments and returns

Explore a delivery and a customer return using your carrier and warehouse process.

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  1. Shipments
  2. /
  3. SHP-2026-0142

Delivery exception
Relais Nord
Two day
CMD-2026-0142
Sep 10, 2026
Delivery
  1. Picked and packed at the north depot8 Sep

    Two packages booked against the order lines and sealed.

  2. Handed to Relais Nord8 Sep

    The dispatch reference goes onto the order, so the parcel is findable from either side.

  3. Sorted at the Lille hub9 Sep
  4. Second package refused on arrivalException10 Sep

    The workshop opened it at the door: the component inside had shifted in transit and is dented. The carrier holds the package at its Paris depot.

  5. Collection of the refused packageExpected12 Sep

    Booked with the carrier, against the return raised the same afternoon.

Packages2 packages · 6.4 kg
PKG-2026-0142-1Bench frame, two rails · 4.1 kg
Delivered 10 Sep
PKG-2026-0142-2Drive component, boxed · 2.3 kg
Held at the Paris depot
Returns
RET-2026-0143One damaged component returned from Atelier Nord.
Awaiting inspection
Handover to the carrier
With carrier

SHP-2026-0142

CMD-2026-0142 · 2 packages

  1. GW

    Released

    North depot

  2. BP

    Carrier

    Relais Nord

8 September15:20
SHP-2026-0142
Delivery to Atelier Nord
Exception

  1. Handed to Relais Nord

    Completed8 Sep

  2. Sorted at the Lille hub

    Sorted9 Sep

  3. Second package refused on arrival

    10 SepException

    Component shifted in transit

  4. Collection of the refused package

    Expected12 Sep
JDDriver2 packages
RET-2026-0143
Returned housing from Atelier Nord
Quarantine
1
unit

Inspection

4 mm crack
Accepted up to 2 mm
0 mm10 mm
Specification
No crack over 2 mm
QualityReturns bay
Return outcome / RET-2026-0143
The chosen outcome opens its own record.
Repair chosen
RestockNot chosen
Stock move back to the north depot
RepairRO-2026-0031
Repair order openedChosen
DisposalNot needed
Write-off
OutcomeRepair
Carrier pickups
North depot dock · 8 September
13:0015:0017:00
Relais Nord
SHP-2026-0142
DHL
SHP-2026-0145
15:00
  • Relais Nord: SHP-2026-0142, 2 packages
  • DHL: SHP-2026-0145, 1 pallet
Pickups today2
RET-2026-0143
Return
To inspect
  • Housing assemblyDamaged1 expected
    1 received
  • Fixing kit1 expected
    1 received
From Atelier NordMatched to CMD-2026-0098
Call the customer about SHP-2026-0142
Task
Open
Owner
Sofie Claes
Due
9 September
Priority
High
CMD-2026-0142
Promised for 10 September
At risk
1 day
Time left
Delivery window2 days/3 days
x
Follow-up
COMP-7731
Traced

Source

RET-2026-0143

Housing assembly · 1 unit

  • BR-101

    Bread rolls

    80 kg

  • BR-102

    Bread rolls

    100 kg

  • BR-103

    Bread rolls

    60 kg

Goes to
Linked toRO-2026-0031

© 2026 Enobase, Inc. All rights reserved.

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